What We’re Doing

Together with the many agencies and corporations, both public and private, providing services, including housing, to people who are are homelessness, we are CREATING A SYSTEM to end homelessness in Middlesex County, NJ. This effort is embodied in the COMING HOME CAMPAIGN.


Coming Home is the case management provider to the County’s Homeless Hotline. Coming Home provides direct case management services to families and individuals experiencing, or at risk of, homelessness and entering the system through the 211 Homeless Hotline. We manage a limited fund received from the State, through the County, to provide temporary, emergency hotel/motel placement when the shelters are unavailable. The same fund can also be used, if possible, to assist clients in establishing themselves in permanent housing, through the provision of 1 ½ months’ rent. The latter approach clearly leads to a much better outcome for the client and is how we strive to use the funds.

Coming Home’s community-based case management serves as a model for its expanded social service navigation through Coordinated Assessment. Coming Home hopes to further expand its case management which is a integral part of ending homelessness.

HMIS and PIT  

On behalf of the County, Coming Home administers the Homeless Management Information System (HMIS), which facilitates the coordinated provision of services to all seeking them. As HMIS administrator, we hope to establish a needs- based system of services, including most importantly housing, for those experiencing homelessness. We manage the data from HMIS and other sources, including the annual Point in Time (PIT) survey of the homeless, to provide an accurate picture of who is experiencing homelessness and their particular needs, which makes matching resources with particularized need possible. We are now able to use the system for operational and planning purposes, as well as for reporting to funding regulators.

Coming Home is also the Point-in-Time (PIT) coordinator for the County, in that it assists the State-appointed agency in the development of the survey tool used in this annual January survey of both sheltered and unsheltered homeless. We also train volunteers and agency personnel in the administration of the survey; conduct an analysis of the data gathered and develop an action plan in response to such analysis.


Coming Home works with homeless service providers to create a system of standardized assessment and coordinated referral of persons experiencing a housing crisis. The goals of the system are to minimize the time anyone in the County experiences a crisis and to prioritize available assistance, based on vulnerability and severity of service needs, to ensure that people who need assistance the most, can receive it in a timely manner. A coordinated assessment (CA) system also provides information about social and health service needs and gaps to help our broader community better plan its assistance and identify needed resources. The current chronological waiting lists for housing become, instead, prioritization lists, making sure that we rehouse, as quickly as possible, the persons most in need.

The CA process has all persons enter the “homelessness system” through a triage unit, which, using a concise, standard assessment tool and standard protocols, immediately places the person into service programs, e.g., a shelter bed. The triage unit is the NJ 211 homeless hotline service. The service programs will conduct a full assessment, using a more expansive tool to determine needs, strengths and barriers to housing and forward their assessments to the CA Team, housed in Coming Home, which maintains an inventory of available housing options, reviews the assessments done by the agencies and prioritizes placement based on appropriateness, vulnerability and severity of service needs.



Coming Home Middlesex